We strive to ensure complete customer satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.
Products are eligible for exchange within 7 days from the date of delivery.
Items must be unused, unwashed, and in original condition with all tags intact.
Exchange requests will only be accepted for size or manufacturing defects.
To initiate an exchange, please contact our support team with your order ID and product images.
Returns are accepted only in case of damaged, defective, or incorrect products.
Customers must notify us within 48 hours of delivery for return requests.
Products showing signs of wear, alteration, or misuse will not be eligible for return.
Once the return is approved, the product must be shipped back within 5 days.
After receiving and inspecting the returned product, refunds will be processed within 7–10 working days.
Refunds will be credited to the original mode of payment.
Shipping charges, if any, are non-refundable unless the return is due to our error.
Customers are responsible for return shipping charges unless the product is defective or incorrect.
We recommend using a trackable courier service to ensure safe delivery.
Products bought during sales, promotions, or clearance offers are not eligible for return or exchange.
Customized or made-to-order products cannot be returned or exchanged.
For any questions or concerns regarding our exchange or return policy, please contact us at
support@21bce.com
